| 224 Judy Lane | |
| Little Elm, Texas 75068 |
Versatile,
well-organized engineering professional with a background in world-class
customer support and troubleshooting in the computer field. Adaptable to
new experiences under current industrial influences. Served a
diverse domestic and international clientele.
Specific skills include the following:
|
·Prototype Design |
·Project Management |
|
·Presentation Skills |
· Team Leader and Facilitator |
Platforms: Win98 2000 NT XP, Macintosh,
Hewlett Packard, Solaris,
UNIX, DOS, Linux
Languages: Assembly, PERL, SQL, C/C++, Visual Basic, Isetl, HTML, Knowledge of JAVA
Network: WIFI, OSI, TCP/IP, X.25, VNC, SNMP, TL-1,
Exceed
Internet: Web site authoring and hosting www.afildallas.org;
www.littleelmfol.org
Saved approximately $1 million and awarded a Quality Cup by inventing a mechanism to ensure part retrieval in automatic pick and place technologies; a patent is pending.
While performing a myriad of positions in a startup company, offered and executed key improvements to promote product success.
Performed onsite installation and training, fulfilling customer's need for immediate network surveillance, saving the company the cost of a formal session.
Researched and developed constraints for product Service Level Agreements that transformed tech support group into a viable profit center.
Served as consultant on Software Product Development Design teams to interject end user concepts and concerns into operation, documentation, and strategy.
Organized factory construction of complicated military communications systems ahead of scheduled completion, preventing penalties and earning incentives.
Interpreted and responded to questions arising from an interview presentation as host representative at the 1998 International Conference on Work Teams and shared key points with colleagues and staff.
Managed an off-site Wire Rope Antenna manufacturing unit efficiently to guarantee that financial quotas were achieved.
FIELD, PROCESS, COMPUTER ENGINEER
Media Cart Holdings, Plano, Texas ( 2005 - 2009 )
Served in any function, duty or task to improve and promote the company and our product integrity.
Determined product fallacies and weakness to provide vital solutions.
Promoted concept through thorough knowledge of real limits and capabilities to all interested parties.
Provided field operations leadership to maximize quality of system function.
LOGISTICS COORDINATOR
Onpoint Staffing
for Sanmina Sci, Allen, Texas (
2003 - 2005 )
Controlling scheduling, routing and delivery of finished computer goods to customer.
Created and improved package ID labels to reduce errors
Relocated department into a smaller area
WEB MASTER / AUTHOR,
Little Elm, Texas ( 2002 - Present )
Managing Web sites for non profit
organizations, includes content authoring, posting and e-mail management. Interfacing with affiliate
organizations to interact web-sites.
TECHNICAL COMPUTER ENGINEER
Alcatel Network Systems, Plano, Texas (2000 - 2002)
Provided technical assistance to customers with network management systems
including troubleshooting, operating, configuring and upgrading. Instructed on data base
management, system administration, LAN troubleshooting and system engineering. Provided
24/7 emergency support.
Researched and analyzed complaints and problems to provide solutions within a half-hour of an initial call, promoting customer satisfaction and reducing problem escalation within company.
Analyzed, wrote, and tested computer ‘patch’ algorithms to correct program errors, satisfying customers and preventing the need for new releases.
Verified and approved product documentation, adding customer viewpoint and preventing future complications and editions.
WORK CENTER TEAM LEADER (1996 – 1999)
Facilitated group dynamics and meeting skills, conflict resolution, consensus
decision making, communication and effective methods of promoting self-leadership.
Led a group of 30 through team building skills, production improvement proposals, and cost saving projects.
SENIOR LEAD MECHANICAL ASSEMBLY TECHNICIAN
Rockwell International, Richardson, Texas (19XX - 1996)
Performed difficult and diversified assembly, modification, installation and
repair work from complicated blueprints, oral instructions or rough sketches with
considerable knowledge of methods, devices and applications of special tools.
Led lower grade employees on complex integrated systems
Designed and fabricated special tooling and procedures to ease assembly of complicated processes.
Prior employment includes a myriad of positions with increasing responsibility.
Bachelor of Science in Computer Science
from The University of Texas at Dallas, Dallas, Texas
in 1999
Associate of Arts and Sciences
from Northlake College, Irving, Texas
Hewlett Packard Administrator training and seminars
Element K’s “Introduction to Linux” and “Intranets: An Introduction”
Microsoft Windows, Word, Excel, PowerPoint, Access
Statistical Process Control and Just in Time Process
Facilitator and Team Leader training including
Steven Covey’s Seven Habits of Highly Effective People
Quality Cup & Quality Plaque
Phi Theta Kappa & National Dean’s List
Little Elm Friends of the Library, Vice President / Web Admin
North Texas Linux Users Group